Frequently Asked Questions

Need answers? Find them here!

Do I need to use the Antidote app?

Having the Antidote Health app can greatly improve how you manage your healthcare, giving you a convenient way to schedule appointments and keep track of your healthcare routines on all your devices. This app makes it simpler to organize your medical information, helping you stay in charge of your health and stay proactive. Whether it's handling appointments or quickly getting your medical records, the Antidote Health app makes things easier and enables you to effortlessly manage your health.

What should I do if the clinician doesn't join a scheduled virtual visit?

If the clinician is unable to join your scheduled virtual visit, please contact our customer support team at (888) 623-3195 to discuss next step options.

How can I view copies of my visit notes or visit summaries?

Copies of your virtual visit summaries are available in the Antidote app and online portal.

Simply go to the "Appointments" tab in the side menu and choose "Past visits." Selecting a specific visit will allow you to view its summary.

What steps should I follow to reschedule or cancel my telehealth visit?

Rescheduling or cancelling an upcoming visit is easy!

Just go to the "Appointments" tab on the side menu of the Antidote app or online member website. Then choose "Future visits" and follow the reschedule or cancel prompts from there.

Should you have trouble canceling or rescheduling your visit, you can always reach out to our support team for further help at (888) 623-3195.

Is it necessary to remain active on the Antidote app or online portal while I wait for the clinician to join my video visit?

Once you've scheduled a telehealth visit, you are not required to remain active on the app or online portal. You'll be sent a text message when your video visit is about to begin.

Do I have to use my mobile phone for my virtual visit?

Virtual visits can be done on your phone, on your computer or on your tablet--the choice is yours.

What is a virtual Primary Care Physician (PCP) visit?

A virtual PCP visit is a visit that is conducted either on your phone, computer or tablet. This enables you to consult with a provider from home or any other desired location without the inconvenience of having to travel and go into a doctor's office. We’re making getting the care you need more convenient and accessible than ever. Everyone on the Antidote Health insurance plans will have a virtual PCP.

Why is it important that I log into my account, even if I don't require any health-related services?

Because you never know when the need to see your PCP will arise, it's important to register your member account in advance so that you can have a video visit as quickly as possible when you're not feeling your best.

While account registration is neither lengthy nor difficult, it does take a few minutes, so completing the process in advance will help ensure that you'll get the future care you need as quickly and as easily as possible.

How do virtual visits work? How do I schedule one?

You can start your telehealth visit immediately or schedule it for the future. Simply sign in and select “See a Clinician.” Then follow the prompts to schedule your visit.

Whom do I call with questions?

If you ever need assistance or have any questions, please don't hesitate to get in touch with us at (888) 623-3195. Our support team is here to assist you with any inquiries you may have about managing your healthcare and understanding your insurance coverage. Whether you have questions about your prescriptions, appointments, our Customer Support team is always willing to lend a hand. Your experience is important to us, and we are dedicated to ensuring that you have the support you need for a smooth and well-informed healthcare journey.

Live chat is also available for customers enrolled in certain products or services.

How do I download the Antidote app?

To download the Antidote Health app, visit on your smartphone or tablet. Check the website for compatibility with your device. If compatible, you'll find download links or instructions to redirect you to the official app stores (Apple App Store for iOS or Google Play Store for Android). Click on the appropriate link, then follow the prompts to install the app. After installation, open the app, either sign up or log in, and start using its features for health tracking, appointments, and more.

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