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The Sales Operations Specialist / Analyst owns the operational backbone of Antidote’s broker distribution engine and is responsible for continuously improving it.

Antidote Health is seeking a Head of ICHRA to lead our Individual Coverage Health Reimbursement Arrangement (ICHRA) line of business — owning its strategy, partnerships, and P&L. As Antidote’s first dedicated ICHRA leader, this executive will translate the company’s strong individual-ACA position into a compelling employer-funded offering: establishing ICHRA administration (BenTech) platform partnerships, building a broker and benefits-consultant distribution channel, shaping a competitive off-exchange product, and standing up ICHRA compliance and operations.

The Manager of Health Plan Contracting is responsible for managing business and enterprise contracting for Antidote Health. This includes negotiation and execution of vendor, technology, and business agreements, as well as provider agreements where applicable, in compliance with CMS, ACA Marketplace, and state-specific requirements. A strong preference will be given to candidates who also possess healthcare provider contracting experience. The Manager partners cross-functionally with legal, compliance, finance, information technology, information security, and network development teams to develop, execute, and maintain contracts that ensure access, quality, and value.

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The Customer Advocacy Team Lead oversees the day-to-day execution of Tier 3 complaint, advocacy, and regulatoryworkflows. This role reviews response quality, manages complaint inventory, supports deadline compliance, coachesspecialists, coordinates root cause analysis, and helps ensure that escalated matters are handled with accuracy,neutrality, and regulatory discipline.

The Customer Success Team Lead II provides operational oversight and subject matter leadership for Tier 2 Customer Success Operations. This role supports complex case distribution, backlog health, SLA adherence, specialist coaching, quality review, case consultation, and cross-functional issue resolution.

The Customer Success Team Lead provides real-time operational leadership, coaching, and issue resolution support for Tier 1 Customer Success Specialists. The Team Lead reinforces service standards, supports queue performance, handles escalations, strengthens documentation practices, and helps new and existing specialists deliver a consistent white-glove experience across Member Services and Broker Services.

The Manager, Customer Success Enablement leads Tier 4 Enablement functions responsible for workforce management, quality assurance, training, knowledge management, and operational readiness across Customer Success. This role owns the systems, programs, governance, and performance frameworks that enable frontline and operational teams to deliver consistent, compliant, and high-quality customer experiences.

The Manager, Customer Advocacy & Regulatory Affairs provides strategic leadership for regulatory complaints, appeals and grievances, executive escalations, complaint trend management, agency response operations, audit readiness, and corrective action follow-through. This role ensures that Antidote Health responds to high-sensitivity matters accurately, timely, neutrally, and in alignment with regulatory and organizational standards.

The Manager, Customer Success Operations leads Tier 2 operations responsible for complex case resolution, service recovery, operational SLA performance, root cause analysis, and defect reduction. This role converts customer issue patterns into scalable process improvements and ensures complex customer matters are resolved accurately, timely, and with clear ownership.

The Manager, Customer Success owns Tier 1 service delivery across Member Services and Broker Services. This role leads frontline operations, develops Team Leads and Specialists, manages service performance, partners with WFM,QA, Training, and cross-functional departments, and ensures the team delivers accurate, compliant, and customer centered support at scale.

We're hiring a Head of Salesforce & Technical Product Management to lead two of the most leveraged product areas at Antidote: our Salesforce platform and the technical infrastructure services that power product development across the company.

This role is responsible for overseeing and enhancing Antidote Health's financial operations—maintaining robust financial controls, ensuring regulatory compliance, and supporting the monthly, quarterly, and annual close. 

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We are looking for driven, curious people who like to learn whatever necessary to create new features, who want to make an impact and be a part of a high paced development team.

We're seeking a strategic, executive-level Head of Quality to lead the enterprise quality vision, strategy, and performance across all state and federal programs. This role is accountable for designing, governing, and continuously improving a comprehensive quality program that drives superior clinical outcomes, member experience, regulatory performance, and accreditation results.

We're looking for a Senior Backend Engineer to own and scale the engine behind our digital HMO. In this role, you'll develop scalable backend services, orchestrate secure, real-time data flows, build robust APIs that power our patient-facing features, and lead complex integrations with external clinical and insurance partners.

We’re looking for a Technical Lead to providestrong technical leadership across key initiatives and help evolve ourengineering platform as we scale.

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We are looking for an experienced Senior Data Engineer to take ownership of the design and implementation of a scalable, reliable data platform that powers analytics and AI, as part of our Data & AI group.

The Telehealth Nurse Practitioner (NP) delivers high-quality, patient-centered virtual care to members across diverse populations. The NP is responsible for diagnosing and managing acute and chronic conditions, prescribing medications, promoting preventive health, and coordinating care with specialists and community resources. A key component of this role includes ensuring accurate and complete clinical documentation to support risk adjustment coding and HEDIS quality gap closure, advancing both patient outcomes and organizational performance.

The Telehealth Nurse Practitioner (NP) or Physician Assistant (PA) delivers high-quality, patient-centered virtual care to members across diverse populations.