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The Customer Advocacy Specialist investigates and coordinates high-sensitivity complaints, appeals, grievances, executive scalations, agency inquiries, and regulatory matters. This role requires strong writing, investigative judgment, deadline management, compliance awareness, and the ability to coordinate accurate, neutral, and defensible responses.

Antidote Health is hiring an FP&A leader to build and lead our Financial Planning & Analysis function, starting as a hands-on leader reporting directly to the CFO, with the opportunity to grow the team as we scale. The FP&A leader will own the company’s financial model, forecasting, and management and investor reporting; serve as the internal financial counterpart to our actuarial partners; bring FP&A best practices and implement a dedicated FP&A platform; instill spend discipline; and act as a strategic finance partner across the business.

The Customer Success Training and Performance Specialist builds the knowledge, skills, and confidence Customer Success employees need to support members, brokers, providers, patients, and internal partners accurately and effectively.

The Customer Success Quality and Performance Specialist evaluates how effectively and accurately Antidote Health serves members, brokers, providers, patients, and internal partners. The position reviews customer interactions and casework against approved quality, service, accuracy, privacy, and compliance standards and translates findings into actionable insight for operational leaders, Training, Compliance, and process owners.

The Customer Success Workforce Planning and Performance Specialist ensures that Antidote Health has the right trained and authorized employees available at the right times to support members, brokers, providers, patients, and internal partners. The position converts demand patterns, operational priorities, employee availability, and service goals into practical forecasts, capacity plans, schedules, and intraday recommendations.

The Director, Case Management leads Antidote Health’s case management, disease management, behavioral health, and transitions-of-care programs. This hands-on leader owns day-to-day execution, delegated vendor performance, QNXT/CCA workflows, regulatory compliance, reporting, and measurable member outcomes in a fast-paced, rapidly growing environment.

Antidote's members interact with us through a portal, a telehealth system, messaging, and a customer service team. Today those experiences are fragmented and too many routine tasks still require a phone call. You will own the end-to-end member experience and make it world-class: simple, self-service by default, and proactive enough that members engage with their care before we have to chase them.

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This role is responsible for coordinating and managing patient appointments across Antidote Health’s telehealth services, ensuring a smooth and efficient scheduling experience for patients and providers. The individual will contribute to timely access to care, optimized provider scheduling, and a high-quality patient experience, working cross-functionally with clinical, provider, and operational teams.

The Telehealth Nurse Practitioner (NP) delivers high-quality, patient-centered virtual care to members across diverse populations. The NP is responsible for diagnosing and managing acute and chronic conditions, prescribing medications, promoting preventive health, and coordinating care with specialists and community resources. A key component of this role includes ensuring accurate and complete clinical documentation to support risk adjustment coding and HEDIS quality gap closure, advancing both patient outcomes and organizational performance.

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Antidote Health is seeking a psychiatrist who resides in Georgia to serve as a collaborating/delegating physician for Antidote psychiatric mental health nurse practitioners (PMHNPs). This part-time/PRN collaboration role includes psychiatric consultation, Georgia Nurse Protocol Agreement oversight, chart review, prescribing oversight, complex case review, quality oversight, and clinical support. This position is focused on physician collaboration and oversight and does not include a routine direct patient care panel.

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The Telehealth Psychiatric Mental Health Nurse Practitioner (PMHNP) delivers high-quality, patient-centered virtual behavioral health care to members across diverse populations. The PMHNP is responsible for psychiatric assessment, diagnosis, treatment planning, psychopharmacologic management, behavioral health screening, patient education, and coordination of care with primary care, behavioral health, and community resources. A key component of this role includes timely, accurate, and complete clinical documentation to support continuity of care, quality measurement, risk adjustment when applicable, and organizational performance.

Antidote Health is seeking a Georgia-based Primary Care Physician to serve as a collaborating/delegating physician for Antidote nurse practitioners. This part-time/PRN collaboration role includes clinical consultation, Georgia Nurse Protocol Agreement oversight, chart review, prescribing oversight, complex case review, quality oversight, and clinical support. This position is focused on physician collaboration and oversight and does not include a routine direct patient care panel.

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The Director of Provider Contracting is responsible for developing, negotiating, and managing physician, hospital, behavioral health, and ancillary provider contracts across Antidote Health’s Texas network. With a primary focus on ACA Marketplace and commercial lines of business, this leader will design and implement competitive reimbursement methodologies — including percent of Medicare, case rates, and fee schedules — maintain a high-performing provider network, and drive contracting strategies aligned with Antidote Health’s mission and growth objectives.

Antidote Health is seeking a Head of ICHRA to lead our Individual Coverage Health Reimbursement Arrangement (ICHRA) line of business — owning its strategy, partnerships, and P&L. As Antidote’s first dedicated ICHRA leader, this executive will translate the company’s strong individual-ACA position into a compelling employer-funded offering: establishing ICHRA administration (BenTech) platform partnerships, building a broker and benefits-consultant distribution channel, shaping a competitive off-exchange product, and standing up ICHRA compliance and operations.

The Customer Advocacy Team Lead oversees the day-to-day execution of Tier 3 complaint, advocacy, and regulatoryworkflows. This role reviews response quality, manages complaint inventory, supports deadline compliance, coachesspecialists, coordinates root cause analysis, and helps ensure that escalated matters are handled with accuracy,neutrality, and regulatory discipline.

The Customer Success Team Lead II provides operational oversight and subject matter leadership for Tier 2 Customer Success Operations. This role supports complex case distribution, backlog health, SLA adherence, specialist coaching, quality review, case consultation, and cross-functional issue resolution.

The Customer Success Team Lead provides real-time operational leadership, coaching, and issue resolution support for Tier 1 Customer Success Specialists. The Team Lead reinforces service standards, supports queue performance, handles escalations, strengthens documentation practices, and helps new and existing specialists deliver a consistent white-glove experience across Member Services and Broker Services.

The Manager, Customer Success owns Tier 1 service delivery across Member Services and Broker Services. This role leads frontline operations, develops Team Leads and Specialists, manages service performance, partners with WFM,QA, Training, and cross-functional departments, and ensures the team delivers accurate, compliant, and customer centered support at scale.

We're hiring a Head of Salesforce & Technical Product Management to lead two of the most leveraged product areas at Antidote: our Salesforce platform and the technical infrastructure services that power product development across the company.

We are looking for driven, curious people who like to learn whatever necessary to create new features, who want to make an impact and be a part of a high paced development team.

We're seeking a strategic, executive-level Head of Quality to lead the enterprise quality vision, strategy, and performance across all state and federal programs. This role is accountable for designing, governing, and continuously improving a comprehensive quality program that drives superior clinical outcomes, member experience, regulatory performance, and accreditation results.

We're looking for a Senior Backend Engineer to own and scale the engine behind our digital HMO. In this role, you'll develop scalable backend services, orchestrate secure, real-time data flows, build robust APIs that power our patient-facing features, and lead complex integrations with external clinical and insurance partners.

The Telehealth Nurse Practitioner (NP) or Physician Assistant (PA) delivers high-quality, patient-centered virtual care to members across diverse populations.