Head of Telehealth Operations

About the Company

Antidote Health is a tech-driven health insurance company on a mission to make healthcare easy, accessible, and more affordable. We’re rethinking how healthcare works—using technology to remove the friction, complexity, and delays that define the traditional system. Instead of navigating paperwork, long waits, and disconnected experiences, we’re building a simpler, more connected way for people to get care.  

Our platform combines health coverage, virtual care, and a modern member experience into one seamless system designed to help people actually use their benefits.  

We offer Affordable Care Act (ACA) health plans in Arizona, Ohio, Texas and Georgia and we’re growing quickly. We’re building a company focused on solving real problems—with a real impact on people’s lives.

Position Overview

The Head of Telehealth Operations is a strategic practice leader responsible for assessing, designing, and advancing Antidote Health’s virtual care delivery model. This individual will identify structural, operational, technology, and member-access barriers; translate findings into a prioritized transformation roadmap; and lead measurable improvements that position Antidote as a scalable, digital-first payer-provider.

The role owns the operational strategy and execution for virtual primary care and behavioral health, connecting care delivery with health plan goals for access, member engagement, preventive care, quality, risk adjustment, and affordability. The leader partners closely with ClinicalLeadership, Product, Technology, Population Health, Quality, Member Experience, and Finance to redesign how members access and receive care while preserving clinical quality and appropriate clinical decision-making.

Key Responsibilities

• Assess the end-to-end telehealth practice, including member access, scheduling, provider workflows, staffing, clinical support, technology, data, and handoffs; identify root causes of performance gaps and barriers to care.
• Define and execute a multi-year virtual care operating strategy and phased improvement roadmap, with clear priorities, owners, milestones, investments, and measurable outcomes.
• Design a scalable, digitally enabled practice model that integrates virtual primary care and behavioral health with health plan benefits, care management, quality initiatives, and the broader member journey.
• Build and optimize provider capacity, care team design, scheduling templates, visit modalities, and workforce models based on demand, acuity, appointment mix, service standards, and growth.
• Establish performance management and accountability across provider productivity, appointment utilization, access, completed visits, member experience, clinical follow-through, and cost efficiency; use data to drive course correction.
• Identify friction across the digital member journey, from outreach and booking through intake, visits, follow-up, referrals, and gap closure; partner across teams to remove barriers and improve conversion and continuity.
• Partner with Product, Engineering, and clinical informatics to shape digital capabilities, including EMR and scheduling workflows, automation, analytics, and appropriate AI-enabled tools; validate adoption and value after implementation.
• Translate population health, quality, and health plan priorities into actionable practice workflows supporting preventive services, chronic condition management, care-gap closure, risk adjustment documentation, and appropriate site-of-care navigation.
• Lead change management and operational execution across distributed clinicians, supervisors, and support teams, establishing clear decision rights, standard work, training, and sustainable accountability.
• Develop business cases and resource plans that balance access, quality, growth, member engagement, staffing investments, and total cost of care; monitor results and adjust investments accordingly.
• Partner with the Chief Medical Officer and clinical leaders on service standards, clinical governance interfaces, scope-of-practice escalation, and patient safety while maintaining clear ownership of practice operations.
• Present assessments, recommended strategic choices, delivery risks, and progress to executive leadership; drive cross-functional decisions and remove implementation obstacles.

Qualifications

Required

• Bachelor’s degree in healthcare administration, nursing, business, or a related field, or equivalent directly relevant experience.
• 10+ years of progressive healthcare experience, including 5+ years leading telehealth, virtual medical group, ambulatory practice, or digitally enabled care delivery operations.
• Demonstrated ownership of a telehealth or multisite practice operating model, including practice assessment, transformation strategy, implementation, and measurable performance improvement.
• Proven ability to diagnose complex access, productivity, workflow, technology, and organizational barriers; develop practical solutions and lead teams through change.
• Experience overseeing provider capacity, scheduling, patient access, care team operations, performance analytics, and financial/resource planning.
• Ability to influence clinical, technical, and business stakeholders, build executive-level recommendations, and execute across organizational boundaries.

Preferred

• Experience integrating virtual primary care and behavioral health into a payer-provider, health plan, or value-based care model.
• Experience in digital health product development, EMR optimization, member engagement, automation, and operational use of AI-enabled workflows.
• Familiarity with ACA Marketplace populations, NCQA/HEDIS quality priorities, preventive care, risk adjustment, and care management integration.
• Advanced degree (MBA, MHA, MSN, MPH, or related field) and experience in a high-growth environment.

Competencies

• Systems thinking with the ability to connect strategy, care delivery, technology, experience, and economics.
• Strategic judgment paired with hands-on execution and sustained change leadership.
• Strong analytical rigor, root-cause assessment, prioritization, and outcome accountability.
• Credibility with clinicians and executives; effective communication and cross-functional influence.

Compensation & Benefits

• Base salary range: $150,000–$200,000 based on the approved compensation band, experience, and location.
• Bonus or equity eligibility: Subject to company policy and role approval.
• Comprehensive benefits package, including medical, dental, and vision.
• 401(k).
• Paid vacation and sick time, as well as company holidays.

Company Standards and Expectations

• Employment is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause, in accordance with applicable law.
• Employees are expected to adhere to all company policies, including confidentiality, data protection, and code of conduct.
• Responsibilities may evolve based on business needs, and flexibility is expected as the company scales.
• Compliance with all applicable federal, state, and local laws and regulations is required.

‍ Equal Opportunity Statement

Antidote Health is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.