FAQs for Providers
Here you’ll find quick answers to the most common questions providers ask who work with us or are interested in joining our network.
Providers can submit a request to join our network through our provider contracting intake form or by contacting our Provider Support team. Once your information is received, our contracting and credentialing teams will follow up with next steps.
You can reach the Provider Support team by email or phone for questions about claims, payments, credentialing, or directory updates.
Provider Support can help with:
- Claims status and corrections
- Payment and remittance questions
- Updating provider demographics
- Contract and credentialing updates
- Member eligibility verification assistance
Not at this time. Antidote Health does not currently have a standalone Provider Portal for in‑network providers.
Member eligibility information is provided via standard channels such as electronic verification tools or by contacting Provider Support for assistance.
Claims can be submitted electronically through standard clearinghouses or by sending paper claims to the address listed on the members' ID cards.
Please contact Provider Support with the claim number and date of service. Our team will review and reprocess if appropriate.
Some services may require prior authorization. Review our Prior Authorization list available on our website.
Provider Support can assist with verifying member details and providing necessary information for claims. You can also encourage members to find their member ID in the Antidote App.
