Subscription Terms of Use

These Subscription Terms of Use (“Subscription Terms”) are a legal contract between you (“You/Your”) and (depending on Your location at the time You receive services) Antidote A.I. Health of Florida, P.A., Antidote A.I. Health of CA P.C., Antidote A.I. Health of KS P.A., or Antidote A.I. Health of NJ, PC (“We” or “Antidote Health”). Upon purchase of a Subscription Plan (Individual Subscription, Individual Subscription+, Family Subscription, Family Subscription+) (“Subscription” and “Subscription Plan”), You agree to be bound by these Subscription Terms. You should read these Subscription Terms carefully. Accessing Antidote Health providers (“Providers”) using the Antidote A.I. Health, Inc. telehealth platform (“Platform”) indicates Your acceptance of the terms and conditions set forth below. This Subscription entitles You to a bundle of services, as defined herein (“Services”). Services cannot be used by anyone lacking the legal capacity to enter into these terms and conditions.

These Subscription Terms complement the Platform Terms and Conditions and Privacy Policy.

Not an Insurance Product. Antidote Health is not an insurer. The Services are not insurance products, and the amounts you pay to Antidote Health are not insurance premiums. If You desire any type of health or other insurance, You will need to purchase such insurance separately. We are NOT a health insurance plan, a Medicare Insurance Supplement, a health discount plan, or a prescription discount plan. We do not meet any individual health mandate that may be required by federal law. The fees described on the Platform shall cover the rendering of medical care by the Providers only, and shall not cover the cost of any diagnostic or other laboratory tests, medical devices, specialty medical care rendered by any third party, or any other referral made by the Provider to another third party. 

Use of Subscription: Your Subscription is non-assignable, non-transferable, and cannot be resold.

Subscription Term: Your Subscription is effective immediately upon Your subscription payment and enrollment in the Subscription Plan and shall continue on a month-to-month basis. Your Subscription Term will start the day you submit your initial subscription payment and will continue for a period of twelve (12) months (“Subscription Year”).

Antidote Platform: The Platform does not provide medical care to its users. Rather, the Platform serves as a platform from which Subscribers can obtain medical services through licensed Clinicians and licensed medical entities employed by or contracted with Antidote Health. Nothing in these Subscription Terms should be construed to indicate that the Platform is a healthcare provider or that the Platform provides medical services or medical advice. 

Emergencies: Services are NOT for use for medical emergencies or urgent situations. If You believe there is an emergency or that someone needs immediate medical assistance, please call 911 and seek immediate medical help. 

Footprint: We operate subject to state regulations, and Services may not be available in Your state. Currently, You can access Services when You are located in AZ, CO, DC, FL, GA, IL, MA, MD, MI, MO, NC, NJ, NY, OH, PA, TX, UT, VA, WA AND WI.

Refusal of Services: We may, in our sole discretion, refuse to provide Services for non-compliance with these Subscription Terms or the Platform Terms of Use. In addition, We may ask You to provide different types of proof of identity documents and contact You by telephone, mail, or email to verify certain information, confirm certain actions, and generally take measures to prevent fraud.

Subscribers with Government Coverage: By using the Services, You acknowledge and agree that: (i) You will not use Services for an issue that You anticipate or expect to be covered by any federal or state health care program; (ii) You will pay directly for any medical services and products provided to You; and (iii) Providers will not bill any federal or state health care program for such medical services or products. 

Subscription Plans and Benefits: As a Subscriber, You are entitled to access Services in accordance with your Subscription Plan, subject to the Fees. Fees are subject to change at any time according to the sole discretion of Antidote Health. Services included in each Subscription Plan are listed on our Platform, and are subject to change at any time according to the sole discretion of Antidote Health. Your Subscription Plan does not cover (i) any ancillary services; (ii) any services provided by third parties; (iii) hospital services, emergency room visits, or urgent care facility visits; (iv) appointments with other providers or specialists referred to You by a Provider; (v) radiology; (vi) lab tests by outside companies; (vii) durable medical equipment; or (viii) any services not expressly listed as included in your applicable Subscription Plan (collectively, the “Excluded Services”). You acknowledge that Your Provider is not responsible for any medical bills incurred for any Excluded Services, even if Your Provider has referred You for such services. If Your Provider makes an outside referral, You should contact Your insurance provider to check Your coverage for such referred service.

‍See all Subscription Plans – Fees and Services included

Payment of Subscription Fee:

Renewal

Once you become a Subscriber, Antidote Health will charge You for Your first month of Your Subscription. Antidote Health will then charge You monthly, in advance and on an ongoing basis, for Your Subscription for the duration of the Subscription Term. Charges will appear on the same day, or in close proximity to that day, each subsequent month.

You authorize us to charge Your payment source the applicable monthly Fees in accordance with Your chosen Subscription Plan. Fees do not include applicable taxes, which are determined according to Your billing address.

You may also choose to pay annually with a discount as offered from time to time.

Cancellation and Refunds: If you wish to CANCEL Your Subscription, You may do so at any time. The benefits of the Antidote Health Subscription may be enhanced or modified at any time without prior notice. If You are not completely satisfied, simply email Us at support@antidotehealth.ai to cancel Your Subscription. The cancellation will go into effect the Subscription Month following Your cancellation notice. Following cancellation, no further charges will be made to Your payment method, and there will be no further obligations by either party.

If You cancel Your Subscription, you will be able to continue to access the Platform on an a la carte basis. You can re-enroll in a Subscription Plan after a 6-month waiting period.

Except to the extent that applicable law explicitly requires a longer notice period, We reserve the right to terminate Your Subscription at any time without notification, including in the event that we are unable to bill the Subscription to Your payment source.

During any Subscription Month in which You have not used our Services, You have the right to cancel Your monthly payment (i.e., actual payment, if credited for drugs) within the first seven (7) days of that Subscription Month, and receive a refund for that month's Fees. In the event that applicable law or regulation requires a longer refund period, We will honor such longer period. To request a refund please contact us via email at support@antidotehealth.ai.

• For NY residents: if You are a NY resident, You will be able to cancel your yearly Subscription at any time as mentioned above, if You had, on average, one (or less) doctor visits and/or prescription refund, each Subscription Month. If You exceed an average of one visit and/or prescription refund each month, You will have the right to cancel Your Subscription only after 6 months from Your first day of Subscription.

My Antidote Debit Card: As part of Your Subscription Plus Plans (Individual Subscription Plus and Family Subscription Plus) You will be issued a My Antidote Debit Card (a STRIPE issued Spend Card) (“Card” or “Spend Card”). This is a prepaid Card that allows You to purchase certain drugs as part of Your Subscription. This Card can be used for prescription transactions only and is only loaded and available when Your doctor prescribes an approved prescription in accordance with Your Subscription. 

You are committed to use the Card only for these purposes and not abuse the Card for other purchases. Any abuse of the Card will cause us to cancel the Card, Your benefits, and Your Subscription.

Before using the Card, You must read and agree to the Stripe issued Spend Card Terms of Use. For Your convenience, we have included the Stripe issued Spend Card Terms of Use below. The Stripe issued Spend Card Terms of Use are subject to change at any time, and we recommend You consult the most up-to-date Stripe issued Spend Card Terms of Use.

STRIPE issued My Antidote Debit Card Terms of Use

Entire Agreement: This Agreement contains all the terms and conditions of Subscription and no representations, inducements, promises, or agreements concerning the Subscription not included in this agreement shall be effective or enforceable, except for the Platform Terms of Use and Privacy Policy. If any of the Subscription Terms of Use shall become invalid or unenforceable, the remaining terms shall remain in full force and effect. We reserve the right to modify the Subscription Terms of Use periodically, for any reason, and without notice.

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