Privacy & Non-Discrimination Policy
How do we collect and use Personal Information?
We receive and store the information you knowingly provide to us. An example is that when you enroll in one of our plans, you provide us with information about you, such as your name, address, social security number, age, and the names and ages of your immediate family members. When you enroll and activate your account, the information that we collect is used to associate your Account with your plan enrollment information. Each member uses a unique username to access their Account information through the website or the Antidote mobile application. We highly recommend that only you should use your username and password you choose to login to your Account. We also highly recommend that you do not give your username and password to others.
Antidote also maintains data that has been provided to us or uploaded to Antidote by you or by our “Business Associates” (those vendors who perform work on our behalf for the purpose of payment, treatment, or healthcare operations - and who have written agreements with us that specifically indicate how they will protect your information). We maintain claims information, information about prior authorizations that you requested, and other information needed to provide you with healthcare services that you need. Sometimes, we may request specific consent from you in order to gather additional information that will help us better serve you in coordinating your care.
If you provide your contact information to us, we may store and use that information to contact you for marketing and promotional purposes by various means, including regular mail, email, telephone, including voicemail, or SMS/MMS (text message). You may receive messages about wellness programs or other programs sponsored by Antidote or its Business Associates. We will share your Personal Information with affiliated businesses only to the extent that it is related to such a transaction or service.
Please note that we have no control over the policies and practices of third-party websites or businesses. If you choose to take part in any program or service of any non-Antidote business, please ensure that you review their business and website policies.
We may receive a confirmation notice when you open an email from us. This confirmation helps us ensure you receive our communications and improve our services. To the extent permitted by law we may store and use your information to contact you about your care and benefits by various means, including regular mail, email, telephone including voicemail, or SMS/MMS (text message). We will only contact you via text messages when you consent to such communication. By voluntarily opting to have text messages sent directly to your mobile phone you agree to our Text Messaging Terms and Conditions.
We may also use your information to notify you about payment information and/or to communicate with you about your Account. You can opt out of marketing or advertising communications, but we may still send you communications relating to your Account for purposes important to the Services, such as password recovery or a payment reminder.
Mobile Devices and Applications
We may also collect the following Information:
Information that Identifies You
- Health, medical, therapy, or financial information;
- Information created by the Company;
- Location data such as GPS, Wi-Fi, or carrier network location (see below for more details); and
- User files stored on your device like calendars, photos, and videos, if you grant permission through your device settings.
What You Do on Your Device
- Camera use. Certain features may have access to your camera if you grant permission in your device settings;
- Local storage;
- Phone dialer;
- Use of screen, e.g., what points are touched, frequency, etc.; and
- Patterns of app usage.
- Device or System Data
- Mobile Device Identifier, e.g., UDID, Android ID; and
- Technical information about your device and system and application software, e.g., type of phone, Operating System (OS), and IP address.
We may obtain location data from your device to provide location-related services (e.g., driving directions or distance calculation, via the mobile application). You may withdraw consent to use precise, real-time, or network location data at any time by turning off the location-based feature on your mobile device or by not using any location-based features. If you withdraw your consent, functionality associated with precise, real-time, or network location (e.g., navigation) will no longer work.
Other information; “cookies” and “tags”
When you use our Services, we collect certain “usage data,” such as the number of visitors we receive or what pages are visited most often. This data helps us to analyze and improve the usefulness of the information of our Services.
We may also collect, or receive from third parties, information based on your IP address that provides us with your geolocation data to identify relevant markets to provide a better mobile experience. We do not store, sell, disclose, or use this data for advertisements.
What we use your information for
In addition to what’s outlined in this policy, we may also use your information:
- To respond to an email, chat, or other instant message or request from you;
- To communicate with you;
- To provide you with content, services, and functionality of our Services;
- To process any of your applications for a product or service;
- To authenticate you;
- To administer surveys and promotions;
- To personalize your experience;
- To provide you with informational or promotional offers, as permitted by law, that we believe may be useful to you, such as information about products or services provided by us or other businesses;
- To perform analytics and to improve our products, Services, and advertising;
- To facilitate the provision of software updates and product support;
- To improve products and other services related to our Services;
- To comply with applicable laws, regulations, and legal process;
- To protect someone's health, safety, or welfare;
- To keep a record of our transactions and communications; and
- As otherwise necessary or useful for our business as is permitted by law or with your consent.
How we may contact you
We may contact you through any contact information you provide to us, such as
- email address;
- telephone number;
- cell phone number; or
- fax number.
We may communicate, electronically or via telephone with you about your benefit plan, programs, products, or services that are or may be available to you in connection with your transactions with us including, but not limited to, Services updates, account information, general wellness, prescription or appointment reminders, general health information, newsletters, and surveys. These electronic communications may contain protected health information. You acknowledge and accept that such communications may be sent unencrypted and there is some risk of disclosure or interception of the contents of these communications.
How do we share Personal Information?
We do not sell your Personal Information to anyone. We may share your Personal Information with third parties as described in this section.
Antidote does not sell, license, transmit or disclose outside of Antidote the information you provide to us unless (a) expressly authorized by you, (b) necessary to enable our Business Associates to perform certain functions for us, or (c) required or permitted by law. We only disclose the information consistent with applicable laws and regulations and we will require the recipient to protect the information and use it only for the purpose it was provided and as necessary to assist us. Antidote takes the Health Insurance Portability and Accountability Act of 1996 (HIPAA) seriously and provides appropriate safeguards to your protected health information (PHI) – this may include your name, address, social security number, email address, telephone number and certain claims data.
In accordance with applicable state and federal law, we may de-identify your Personal Information and share it with our partners.
We retain your information as needed for business purposes. Notwithstanding any provision to the contrary, we will retain, access, use and disclose your information as we believe is necessary to comply with our legal obligations, resolve disputes, enforce our Terms of Service and other agreements, or to protect the rights, property or safety of Antidote, our employees, users, or others.
Children under 18
Our Site is not intended to be used by children under 18 years old. You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not use the Site. We understand that there may be exceptions such as children who are emancipated. If we discover that the Site is being used inappropriately, we may disable the user ID so that the individual may no longer access our Site.
We welcome your comments or questions about our Site and Services. You can email your comments to our member service center at firstname.lastname@example.org. We will share your comments and questions with our member support team and those employees most capable of addressing your questions and concerns. Please note that your email, like all non-encrypted Internet email communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. To protect your privacy, please do not use email to communicate information to us that you consider confidential. If you wish, you may contact us instead by telephone at (888) 623-3195.
How can you stop receiving emails?
Each marketing email we send to you contains an unsubscribe link through which you may easily opt-out of receiving future commercial emails from us. If you do not wish to receive additional commercial emails from Antidote, simply click the unsubscribe link and follow the instructions to unsubscribe your email address. If you have unsubscribed but continue to receive email from us or from one of our customers, you may report this to us by calling (888) 623-3195. Please note that unsubscribe requests may take up to 7 - 10 days to process. You will have the ability to opt out of any marketing or advertising communications, but we may still send you communications relating to your Account for purposes important to the Services, such as password recovery or a payment reminder.
Linking to other sites
From time to time, Antidote may provide links to other websites that we think might be useful or interesting – these are not owned or controlled by Antidote and may be subject to separate terms and conditions and privacy policies. We are not responsible for the privacy practices used by other websites. Links to various non-Antidote websites do not constitute or imply endorsement by Antidote of these websites, any products or services described on these sites, or of any other material contained in them.
Antidote has adopted and adheres to stringent security standards designed to protect non-public personal information at www.antidotehealth.com accidental or unauthorized access or disclosure. Among the safeguards that Antidote has developed for this Site are administrative, physical, and technical barriers that together form a protective firewall around the information stored at this Site. We are committed to being HIPAA compliant and ensuring that our Business Associates meet the same standards. We periodically subject our Site to simulated intrusion tests and have developed comprehensive disaster recovery plans. We also review Business Associates privacy and security policies on a regular basis.
For registered users, your Account is protected by a password for your privacy and security. You must prevent unauthorized access to your Account and Personal Information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting access to your computer or device and browser. We endeavor to protect the privacy of your Account and other Personal Information we hold in our records. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
What Personal Information can I access?
Registered users will be able to change their password and update the information that they provide to us, such as address, contact information and health information, by going to the settings page of their Account at [insert website] or the App; in other cases, registered users may need to contact the appropriate state or federal health insurance exchange to update their information. Registered and unregistered users can access and delete cookies through their web browser settings.
The information you can view, update, and delete may change as the Services change. If you have any questions about viewing or updating information we have on file about you, please contact us at (888) 623-3195.
What choices do I have?
You can always opt not to disclose information to us; however, it is important to understand that information may be needed to register with us or use our Services.
If you have registered for the Services, you may be able to add, update, or delete information in your Account. When you update information, we may maintain a copy of the unrevised information in our records. You may request deletion of your Account by calling us at (888) 623-3195. Some or all your information may remain in our records after your deletion of such information from your Account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete your Account, but that data will not identify you.
Confidential Communications Request
You may request an alternative means or location for receiving communications. You may submit a confidential communication request at any time. To make a request, please call (888) 623-3195. You may also send a formal written request to 1560 Broadway, New York, NY 10036. We will need to verify your identity to complete a confidential communications request.
Call Member Services at (888) 623-3195.
Notice of Non-Discrimination
Antidote Health Group, Inc., on behalf of itself and its affiliated companies, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Antidote does not exclude people or treat them different because of race, color, national origin, age, disability, or sex.
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters;
- Written information in other formats (large print, audio, accessible electronic formats, other formats).
- Provides free language services to people whose primary language is not English, such as:
- Qualified Interpreters
- Information written in other languages.
If you need these services, please contact Antidote at (888) 623-3195.
If you believe that Antidote has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with Antidote Insurance, Attention: Grievances, 1560 Broadway, New York, NY 10036.
You can also file a civil rights compliant with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office of Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobbt.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F,
HHH Building Washington D.C. 20201
1-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.